EXCITEHOTELS TERMS & CONDITIONS
Excitehotels.com is a reliable online hotel reservation portal. Offering a dedicated team of professionals to cater to the needs of their guests, Excitehotels.com showcases their hospitality services in their online hotel reservations module with keen attention to their guests as their top priority. Extending their expertise in handling all booking processes, Excitehotels.com has associations and tie-ups with their hotel partners to offer a gamut of hotels ranging from resorts, luxury hotels, budget hotels, discount hotels, cheap hotels to cheap accommodation. The company provides the best hotel deals in Singapore, Thailand, Indonesia, Malaysia, Hong Kong and Asia Pacific..
General Disclaimer and Terms of Use
The domain name Excitehotels.com is owned by Excitehotels.com Pte Ltd, an online hotel reservation portal headquartered in 110 Middle Road, Chiat Hong Building, #07-02C, Singapore. All notices, comments and communications regarding this website should be sent, via email to info@excitehotels.com.
The client may use Excitehotels.com or any associated websites whereby they are agreeing to comply with and be bound by the terms of use which are subject to change at any time. All artwork and content contained herein is original and copyrighted.
Providing care and consideration, Excitehotels.com website is offered on an 'as is' basis while insuring that the content contained herein is accurate. We do not guarantee that the material or information that is on Excitehotels.com is error free. We ensure our services and facilities at all times, but if there is any unforeseen circumstances due to weather, loss, general availability or local conditions our aforesaid services and facilities may not be available. The client may use Excitehotels.com for legal purposes only and not for any false reservations, false representations or fraudulent means.
Policy Changes
Excitehotels.com reserves the right in its sole discretion without prior notice to change any portion of this General Disclaimer and Terms of Use Policy. Further, Excitehotels.com also reserves the right to terminate, or limit access to this site or the client's use without prior notice at its sole discretion. This General Disclaimer and Terms of Use Policy may be viewed periodically for changes from time to time.
Liability Disclaimer
With the best of intentions, Excitehotels.com offers services and information to their clients but will not be responsible for any errors or interruptions that may occur. If at any point, the client is dissatisfied thereof with any portion or the Excitehotels.com website, they may refrain from using the Excitehotel.com online hotel reservation portal.
Information and services on the Excitehotels.com website is offered on an 'as is' basis with no warranties. Implied warranties and expressed warranties that include a warranty of fitness for a specified merchantability, purpose and non infringement of exclusive rights are disclaimed hereby to the fullest extent permitted by law.
Excitehotels.com shall in no event be responsible or liable for any damages, special or exemplary damages, indirect, direct, incidental, consequential, or whatsoever damages that arise from the performance or use of this website or from any services, products or information provided by Excitehotehotels.com even if the company has been advised of the nature and possibility of the damages that can occur..
Law Regulations
As an international online hotel reservation portal, Excitehotels.com can be accessed around the globe. With each country having its own laws that vary, the client that accesses Excitehotels.com is bound by the laws and statutes of the Republic of Singapore that do not in any way relate to the conflicts of law principles elsewhere around the world. If any portion of these conditions and terms is deemed invalid by the aforesaid court, the rest of the provisions will and shall remain in full effect and force.
Definition
FB (Full-Board) - Accommodation inclusive of breakfast, lunch and dinner.
HB (Half-Board) - Accommodation inclusive of either breakfast or lunch or dinner but usually it applies for dinner.
BB (Bed and Breakfast) -Accommodation inclusive of breakfast.
Online Reservation
Excitehotels.com will confirm online reservations within 6-24 business hours after acquiring the guests' credit card details (Cardholder's name, card number & card expiry date). Upon receiving confirmation from the hotel, Excitehotels.com will send an E-Confirmation Slip through email. The guest will have to take a printout of this confirmation slip detailing the booking details and produce it at the hotel reception when checking in.
Payment Terms
Guest’s credit card details (Cardholder's name, card number & card expiry date) will be provided for the hotel to secure the room on a guarantee basis only. All payment (by cash or credit card) will be settled by the guest individually at the hotel upon check out. The currency will be determined by the hotels, generally local currency of the hotel's destination or USD are published in Excitehotels.com website, however many of the hotels accept international currency (mainly USD, EURO, YEN) as an alternative to local currency for the hotel stay. The final settlement will be upon check out.
Amendment Policy
Amendment Policies differ from hotel to hotel while most hotels allow an amendment of 5 days in advance to facilitate hotel booking requests, others do not allow any amendments to be executed. During peak periods, some hotels do not allow amendments to be made. The Amendment Policy will be stated in the individual hotel's Terms & Conditions pages. Some common types of amendments are stated below.
1. Date of Arrival (Subject to room availability)
2. Duration of Stay (Subject to room availability)
3. Room Types (Subject to availability)
Note: Amendment to change to another hotel will be considered on cancellation of the present booking. The guests should abide by the cancellation policy of the present booked hotel.
Cancellation Policy
Cancellation Policies differ from hotel to hotel and also differ from peak seasons to non-peak seasons. Most hotels allow guests to cancel their booking 3 days in advance without any charges incurred by the guests during the off peak period while other hotels want the guests to notify them at least 1 month earlier. During peak periods (Trade Fairs, Conventions, etc.), most hotels do not allow the guests to cancel any booking. Normally most hotels charge 1 night's room rental as late cancellation fees during non-peak periods and 100% of the guests' entire stay during peak periods. The cancellation policy will be stated in the individual hotel’s Terms & Conditions pages for your information.
Note: Excitehotels.com does not entertain amendments or cancellations over phone. Any amendment or cancellation requests must be made by email or by fax only.
Room types & Occupancy categories:
Room types and occupancy categories are as follows:
Single Room - Room has 1 single bed and it is meant for 1 adult only.
Twin Room - Room has 2 single beds or 1 large Queen or 1 King sized meant for 2 adults. A third person will require an extra bed.
Triple Room - Room has either 3 single beds, or 1 large Queen or King sized bed with 1 single bed meant for 3 adults.
Child Reservation
Most hotels allow children less than 12 years of age to stay free with their parents using the existing bedding without breakfast. If extra beds are needed, they will treat your child as adult and you will have to book at triple occupancy rate.
Late Cancellation or No-Show Policy
If guests fail to arrive at the hotel on the reservation date for check in without cancelling their booking at the hotels or late cancellation, most hotels will charge 1 night room rental to every room booked to the guests’ credit card as No-Show and late cancellation penalty fees. During peak periods/International sporting events, Conventions, etc., some hotels will charge 100% of the guests’ entire stay as No-Show and late cancellation penalty fees.
Personal Details Security
Excitehotels.com uses SSL (Secure Socket Layer) technology:
For customers to book hotels online
For transferring customers’ data to the relevant hotels
Excitehotels.com requires you to submit your personal details like your name, email address, contact numbers, etc., which will be transferred via secured connection to the concerned hotel to confirm the booking. We do not and will not share or resale our guests’ personal details to any third party, we at Excitehotels.com value our guests’ privacy and personal information with secure and discreet transactions. |
