Excitehotels.com is committed to ensuring our customers' privacy and security of all information collected.
What is the information Excitehotels.com can collect from guests?
When you make a booking via the Excitehotels website, we need to collect your information to process your hotel reservation request. This information includes, but is not limited to, details such as your name, nationality, your contact details (email, phone and fax) and your credit card details. When you submit a hotel reservation request through our E-Reservation form, we collect your name, nationality and credit card details so that we can forward this required information by the hotels through Secure Sockets Layer ( SSL) technology to your requested hotel together with your requested rooms details to secure and confirm your bookings as a guarantee only. We also collect your email ID so that we can respond to your request as quickly as possible during your pre-booking process, booking process and your stay at the booked hotels.
How does Excitehotels.com use the information collected?
The information that is garnered is used to identify regular guests and to verify their previous reservation through Excitehotels.com in order to:
- To complete guest’s hotel reservation request
- To contact guest’s for customer service or notify guests of their reservation request
We disclose your information to the hotels only for the purpose of securing your reservation request with us, providing the above services to you and for the purposes of providing quality customer care and administration. We do not sell, rent or trade your personal information to third parties for marketing purposes.
Disclosure of information to Law Enforcement agencies
Excitehotels.com may disclose personal information if required to do so by law, court order, or as requested by a governmental or law enforcement authority, or in good faith that the disclosure is otherwise necessary or advisable. Such situations may include to perform, maintain or enforce contracts with our customers; to protect the rights or properties of Excitehotels.com, our business affiliates, our customers, or others; or when we have reason to believe that disclosing the information is necessary to identify, contact, or bring legal action against someone who may be causing, or who may be threatening to cause, interference with or damage to our rights or properties, whether intentionally or otherwise; or when anyone else could be harmed by such activities. Where links are present that will result in you leaving the Excitehotels.com website and will be taken to third-party websites, please do note that any information that you may provide to these third-party websites are not covered by Excitehotels.com privacy policy and as such we do recommend that you review their privacy and security policies.
Our commitment to data security
While being transmitted over the Internet, your credit card details are protected using SSL (Secure Socket Layer) encryption. Credit card details are only used to guarantee your hotel’s reservation request booked through our service. Excitehotels.com collects your credit card information in a separate booking form from your E-Reservation form so that your credit card details will not be seen even by our reservation department, but will be transmitted directly to the relevant hotels to process your booking request. When you make a reservation the next time around with Excitehotels.com, we will have your Name, Email ID and your past booking history but not your Credit Card Data. We value our guest’s Credit Card Data Security even more than the trust placed on us by our most respected guests.
Excitehotels.com has obtained a digital certificate from VeriSign SSL (Secure Socket Layer), an industry leader in the protection and management of data transmission and storage.
Cookies
Excitehotels.com may use cookies in order to record session information, collect visit and information on how you access and visit our web pages that would enable us to monitor and improve our website navigation, accessibility for our users in the future. COOKIES are information that are normally used by many websites for record keeping purposes of the users’ sessions to remember their preferences. Cookies can only identify and record IP (Internal Protocol) addresses of the ISP (Internet Service Provider) and it does not identify personal details of any users.
Like most websites, there is certain information we automatically track, including the URL that you just came from, the browser you are using and your IP address. This data is utilized to improve the services rendered by Excitehotels.com towards guests and users and does not include any personally identifying information. |
